Privacy Policy

BitSoul 3D ("we," "our," or "us") respects your privacy. This Privacy Policy explains how we collect, use, and protect your personal information when you use bitsoulhosting.com.

1. Information We Collect

• Account Information: When you register, we collect your email address and password (stored securely).
• Payment Information: We never see or store your full card number. Payments are processed by our payment providers — Stripe (card payments) and PayPal (PayPal balance, and card payments made through PayPal). We store only subscription status, the provider's transaction or session ID, and the email address you supply at checkout.
• Usage Data: We collect information about which models you download, your saved favorites, and your interaction with the site to enforce download quotas and improve our catalog.
• Technical Data: We automatically collect your IP address, browser type, and device information for security, rate-limiting, and analytics purposes.

2. How We Use Your Information

We use your data to:

• Provide and maintain our services, including enforcing download limits.
• Process your payments and subscriptions via Stripe and PayPal.
• Send you account-related emails (e.g., password resets, subscription updates).
• Send you our monthly "New Models" email digest (Indie tier and above), which you can opt out of at any time.
• Protect our site from malicious activity and abuse.

3. Data Sharing and Disclosure

We do not sell, rent, or trade your personal information to third parties. We only share your data with trusted service providers necessary to operate our business:

• Payment Processors: Stripe and PayPal, to process one-time purchases and subscriptions. They receive the email address and payment details you enter at their checkout, under their own privacy policies.
• Infrastructure Providers: Cloudflare and our hosting providers, for security and site delivery.

4. Cookies and Tracking

We use essential cookies to keep you logged in and to remember your preferences. We may also use analytics cookies to understand how visitors use our site. You can control cookie preferences through your browser settings.

5. Your Data Rights

Depending on your location (such as the EU under GDPR or California under CCPA), you may have the right to:

• Access the personal data we hold about you.
• Request correction of inaccurate data.
• Request deletion of your account and associated data.
• Opt out of marketing communications.

To exercise these rights, please contact us.

6. Contact Us

If you have any questions or concerns about this Privacy Policy or your data, please contact us at [email protected].