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Support
Lost a download link, payment issue, broken model, license question — drop us a note below.
Lost a download link?
Enter the e-mail you used at checkout and we send fresh links for every model and bundle bought with it.
Forgot your password?Open the log-in screen and choose “Forgot password?” — we e-mail you a reset code.Go to log in →
Broken or wrong file?Tell us within 30 days of purchase and we replace the file, or refund that purchase if we cannot.Fault guarantee →
License questions?What a free download, a paid plan and a purchase each let you do.Read the license terms →
How to file a support ticket
Fill in the form below with as much detail as you can:
- Your email — so we can reply directly.
- Subject — short summary (e.g. "Bundle download link expired").
- Message — what happened, what you expected, and the relevant order ID, model name or bundle slug if any.
Response time: we aim to reply within 24 hours of receiving your ticket. Tickets are routed straight to support@bitsoulhosting.com.
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